Reporting Issues

Having a problem with a part of our website, another user, an admin, or technical issues?
You have a few different options at your disposal to find the help you need!
Please Note:
The appearance of the website may vary based on screen size and resolution. Due to this, some errors in appearance are unable to be corrected. If you are having issues with website appearance on mobile, we recommend turning your phone to view the page in landscape mode before noting the group about a website appearance issue!
For issues with another user, admin, or related issues:
  • Note the group!
  • Use the contact form below. 
For technical issues with the website or DeviantART group:
  • Use help-and-questions in the group discord. 
  • Use the contact form below!
For general help and questions (including returning members):
  • Use help-and-questions in the group discord.
For issues with one of the admin accounts (Foals, Imports, Familiars, Kaaring, Events):
  • Note the administrative account that runs that group function directly.
    • NordannerEvents - Events, RNG Mini, Arena, Cartography, and Newbie Arena / Adoption Center.
    • Nordministrator - Familiars and Kaaring.
    • NordannerDesign - Imports and import designs.
    • Storkdanner - Foals, foal designs, and breedings. 
For all other issues not covered above:
  • Use the contact form below!
Queues -- when to report an issue
You should reach out via note to the admin account which handles the particular group function, or via note to the group that you are experiencing issues with.
You should only do this when you it has been past the expected turnaround time. 
The below dropdown has details on expected turnaround time. 
All Nordanner admin are volunteers, and should not be harassed in their personal DMs about when they are expected to get things done. 
Even though an admin may be online and chatting in NordannerONLINE, it does not mean that they are there doing admin work. Admin are also allowed to simply enjoy the community and their horses!
expected turnaround for all nordanner queues
BANK
  • ​1 week
BREEDINGS
  • 1 week
​FAMILIARS (INCLUDING REVIVAL)
  • 1 month
FOAL REVIEWS
  • 2 weeks
FOAL AND IMPORT UPLOADS
  • 2 weeks since approval
​KAARING
  • 2 weeks since submission
NEWBIE ARENA
  • 2 weeks since request or submission
ARENA AND CARTOGRAPHY
  • 2 weeks since submission
REGISTRATION
  • ​2 weeks since submission
OWNERSHIP TRANSFERS AND DECEASING
  • ​1 week since submission
USER ISSUES: OTS, SLOTS BEING MARKED, ETC
  • 2 weeks - 1 month after purchase. 
All group notes are able to be seen and regularly checked by the entire admin team. Then, they are delegated to the necessary parties. 

All submissions through the contact form below are reviewed by the Founder directly, then delegated to the necessary parties (if required). ​If using the contact form, please include as many details as possible in the comment section of the form.​
Please do not DM admin directly about group issues. 
We have updated our system of reporting issues to streamline the process, and prevent confusion amongst members on who they should contact. In addition, admin DMs cannot be delegated to the proper people to handle the issue. 

Please do not use your help options in order to harass the group as a whole.
Sometimes, issues may take a bit longer to resolve. This could be for any number of reasons, and you will be informed on your particular issue what may be delaying resolution. Sending multiple notes and complaints will not get your issue resolved faster, and may result in a group warning if you persist after you are asked to stop.
​Remember that our admin team are people too, and that with such a large group to manage, things might take a bit more time!

    Contact Form 
Art on this page done by: Unsuffer
Header art done by: Remmen